Cash Wise Privacy Notice

Cash Wise is owned and operated by Wakefield and District Housing Limited (WDH), a registered charitable Community Benefit Society that provides social housing, care and support.  WDH is the Data Controller of personal information for the Cash Wise service and is registered with the Information Commissioner
(ICO reg. no. Z9160379).  You can find the Privacy Notice for all WDH service users here.

The Healthier Wealthier Wakefield Families (HWWF) service is funded by Wakefield Council and provided by Cash Wise, who act under a written agreement as a Data Processor for Wakefield Council.  If your case is part of this service, you should read the HWWF Privacy Notice.

We are regulated under The Data Protection Act 2018, including the UK General Data Protection Regulation (GDPR).  Our contact details for data protection purposes are as follows.

Information Governance Team

WDH

Merefield House

Whistler Drive

Castleford

WF10 5HX

Email: informationgovernance@wdh.co.uk

The individual responsible for data protection compliance is our Data Protection Officer, who can be contacted using the above details.

Referrals from within WDH

As a tenant or resident when you interact with any WDH employees they may identify that you may need help and support to get your finances in order and refer you to the Cash Wise Team.  The Cash Wise Team will also receive your details if you are a new Universal Credit applicant.  We rely on legitimate interest for this processing.  You do not have to continue to liaise with Cash Wise and you are able to withdraw at any point.

Referrals from other agencies

Cash Wise have written agreements with local authorities and public bodies to support individuals they identify may require help and support to get their finances in order.  In these cases, Cash Wise will receive your name and contact details so that we can contact you.  We rely on public task for this processing.  You do not have to continue to liaise with Cash Wise and you are able to withdraw at any point.

Self referrals

You can register directly with Cash Wise through our website, and we will contact you.  We rely on your consent for this processing.  You can also contact us directly by phone or through our social media sites.

Not providing information

If you fail or do not want to provide the information detailed below, we will not be able to provide the Cash Wise service.

Supporting customers

If you agree to Cash Wise support, we will create a record in your name on our Cash Wise system.  We will record all future interactions and information about you on this.  We rely on legitimate interest for this processing.  We use data processors, under a written agreement, to host the Cash Wise website and our Cash Wise system.  If you choose to contact us through web chat, we will ask you to verify your identity before we request any information from you.  We retain a copy of the web chat as part of your case record.

Phone call recordings

When you call the Cash Wise team, or when they call you, we have a legitimate interest to record the call for training, quality and dispute resolution purposes.

Case evaluation

We complete an evaluation as part of the support process so that we can quantify the benefit of our work, improve our service and justify our funding.  We rely on legitimate interest for this processing.

Promotional communications

We may use your personal information to send you updates (by email, text message, phone or post) about our products and / or services and of selected third parties.  We have a legitimate interest in processing your personal information for promotional purposes to promote our business to existing and former customers.  This means we do not usually need your consent to send you promotional communications.

You have the right to opt out of receiving promotional communications at any time by emailing unsubscribe@wdh.co.uk or using the ‘unsubscribe’ link in emails or the ‘STOP’ number in texts.

• Your contact details.
• Identifying information, such as your National Insurance number and date of birth.
• Employment details and history.
• Income, benefits and expenditure.
• Family / household members’ details.
• Recordings of phone calls to / from our call centre.

Special category data

Medical, disability and carer details

We use this information, to better understand your needs and to assess benefit entitlement.  The lawful basis we rely on to process this information is Social Protection Law and Substantial Public Interest.  We also rely on the Data Protection Act 2018, Schedule 1, Part 1 (Social Protection Law) and Part 2 (Protecting Economic Wellbeing).

We also collect faith, race and sexual orientation data to monitor equality, diversity and inclusion to help ensure our services are delivered fairly.  The lawful basis we rely on to process this information is Substantial Public Interest and the Data Protection Act, Schedule 1 Part 2 (8) (Equality of Treatment).

The Data Protection Act 2018 requires us to have an Appropriate Policy Document (APD) for certain conditions of processing special category and criminal offence data.  The APD sets out and explains our procedures for securing compliance with the principles of GDPR and policies regarding the retention and erasure of such personal data.

Local authorities and public bodies

When you have been referred to Cash Wise by a local authority or other public body, we share the results of the case with them.
We will limit the information to what is needed or anonymise it whenever we can.  We may also liaise with the Department of Work and Pensions (DWP) or other grant giving organisations to help you apply for benefits and grants.

Protecting your interests

To protect your health, social or economic wellbeing we may share your information with other agencies, usually with your consent but also where it is of substantial public interest (safeguarding) or in an emergency to protect your vital interests.

Our public interest duties

WDH participates in the National Fraud Initiative (NFI) data matching exercise carried out by the Cabinet Office.  This is a national scheme run by the Government, which aims to assist in the prevention and detection of fraud.  You can read more about this here.

We retain information on the Cash Wise system no longer than required by any referral agreement we have

To deliver services to you, it may be necessary for us to share your personal information outside the UK, for example if we were to use a cloud service provider based outside the UK.  These transfers are subject to special rules under UK data protection law.  In such a situation, we will make sure that we have adequate safeguards and security measures in place as required by the GDPR.

We take a proactive approach to user privacy and ensure that appropriate steps are taken to protect the privacy of users of our website.  For further details please see our Cookies Policy.

Please click here to read more about this.

We are committed to giving everyone equal access to information.  If you would like us to communicate with you in a different way, or receive written information from us in another format, please phone 0345 8 507 507 or email onecall@wdh.co.uk.